Accessibility Statement

Olton Alexander Limited is committed to ensuring that our website and services are accessible to everyone, including individuals with disabilities and those who may require additional support. We strive to meet or exceed the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA to create an inclusive online experience for all users.

Our FCA Commitment

As an FCA-regulated claims management company, we take our regulatory responsibilities seriously. In line with the FCA’s Principles for Businesses and Consumer Duty requirements, we:

  • Act honestly, fairly, and professionally in the best interests of our customers.
  • Communicate in a way that is clear, fair, and not misleading, ensuring information is accessible and understandable.
  • Pay particular attention to customers who may be vulnerable, providing extra support where needed to help them make informed decisions.

Ongoing Efforts

We continuously review and improve the accessibility of our website and services, including:

  • Regular technical audits and user testing to identify and resolve accessibility barriers.
  • Ensuring our communications are available in alternative formats upon request.
  • Training our team to recognise and assist customers with additional needs.

Support and Assistance

If you need help making a claim, or if you require additional support for any reason, please let us know. We are here to ensure that you can access our services without unnecessary barriers.

We can provide:

  • Documents in large print, Braille, or audio format.
  • Support via telephone or written correspondence.
  • Adjustments to communication methods to suit your needs.

Contact Us

If you encounter any accessibility barriers on our website, have feedback, or require our information in an alternative format, please contact us:

Email: laura@oltonalexander.co.uk
Phone
Address: Customer Care, Olton Alexander Limited, Morland House, 18 The Parks, Haydock, WA12 0JQ

Conclusion

We are dedicated to ensuring all customers – including those with additional needs – can access our services and make informed decisions. Your feedback helps us improve our accessibility, so please get in touch if there’s anything we can do to support you.