Terms of Engagement between Olton Alexander Limited and primary claimant:

The service provided by Olton Alexander Limited includes:

• Initial assessment of your case and any potential claim.
• We will complete pre-administrative work and request a data subject access or information request from your provider/lender.
• Once we receive the relevant information from your lender, we will review the finance agreement and associated terms and conditions.
• Where we believe there is a genuine cause for a valid claim/complaint, we will represent your claim for redress from a provider/lender.
• We will calculate an estimated amount of loss based on information within the credit agreement, if we believe you have grounds to proceed with a complaint/claim.
• Negotiating on your behalf to obtain an offer of redress for you if you were mis-sold.
• Where any redress is paid directly by your lender to Olton Alexander Limited, we will deduct our agreed fee in accordance with these Terms of Engagement. The remaining balance will be remitted to you within 2 working days of cleared funds being received, in line with our obligations under the FCA’s Client Money and Asset Rules (CASS) and CMCOB requirements
• Where appropriate and deemed unavoidable we will pursue the case through the Financial Ombudsman Service (FOS).
• If the case is rejected by both the lender and FOS, and we believe there are legal grounds to proceed with litigation we can refer your case to a legal partner to pursue down the court litigation route.
• We make no representation or guarantee that a redress payment is assured.

*Olton Alexander Limited Costs

• Olton Alexander Limited will act on a ‘NO WIN NO FEE’ basis, and there are no administration charges or hidden fees payable. Only if an offer of redress is received will a fee be due, which meets the FOS guidelines. In such a case, if you choose to reject the offer, or you attempt to rescind after an offer has been made, then our full fee would be due and payable.
• In successful cases we are entitled to receive a percentage of redress which is inclusive of VAT where applicable, of any redress recovered in relation to any accounts with your lenders in respect of vehicle finance accounts, even if received after the initial settlement no matter if the redress was in part or whole by the way of a refund of premiums, loan/arrears reduction and/or cash. The fee is calculated before any relevant tax deduction/payment which you may be liable for. This fee may be shared with introducers involved in the process.
• If your finance agreement with the lender is still active and unresolved, and your successful complaint or claim results in compensation in the form of a reduction in the amount you owe, such as for loan arrears or outstanding balance, you will still be required to pay Olton Alexander Limited’s fee. This means that even if you do not receive cash compensation and your outstanding balance is reduced, you may still have an obligation to pay a fee to Olton Alexander Limited.

Example of Cost: For example, if the agreed fee is 33.6% inclusive of VAT where applicable and the redress we receive for you is £2000, then the fee payable to us in successful cases would be £672inclusive of VAT where applicable. Upon receipt of the redress, the fee should be paid without hesitation.

Success Fee Charging Table

Examples of Fees

• Upon completion of your claim(s) in successful cases we have the right to reduce the percentage (%) charged to you. We will notify you if this applies to your claim(s).
• We will continue to represent you to make sure the correct amount of redress is paid. If you receive any further payment from the lender
  in relation to vehicle finance claims, any additional payments are subject to the same terms as stated above in section b) of the cost.

You are contractually obligated to notify us of any payments made to you by your finance provider in relation to any accounts held.

• Payment within 21 days – Fee outlined in invoice only.
• Payments outstanding over 21 days – The agreed fee plus a £50 administration charge.
• Payments outstanding over 30 days – The agreed fee plus the £50 administration charge, and any reasonable costs we incur in seeking to recover the overdue payment.
• Court action – Where it is necessary to recover fees through the County Court, you will also be responsible for the applicable court fees, any debt collection services, which may be conducted via a 3rd Party, and any additional costs incurred as a result of the overdue payment.

Important Information

• You fully understand that the Financial Ombudsman offers free support, and you can make a complaint yourself without the involvement of Olton Alexander Limited or seek independent advice.
• If you are unhappy at any stage throughout the process, please contact our customer service team at customercare@oltonalexander.co.uk. Please refer to our website for our complaint procedure https://oltonalexander.com/.
• You have a 14-day cooling off period which only starts from the date you sign/e-sign the Letter of Authority in which you can cancel your contract without charge. Please email cancellations at carfinance@oltonalexander.co.uk or alternatively please write to us at Car Finance, Olton Alexander Ltd, 18 The Parks, Newton-le-Willows, WA12 0JQ. If at any time during the 14-day cooling off period, we receive an offer of compensation steaming from the work we have undertaken on your behalf our normal fee’s will be payable.
• If after the 14 days cooling off period you cancel your agreement before an offer of redress is made, Olton Alexander Limited may decide to make a fair and reasonable cancellation charge which will be determined by the amount of work completed to that point in time in relation to your claim. Once a cancellation is requested outside the 14 days, we will send out an itemised bill detailing the work Olton Alexander Limited have completed on your behalf.
• By signing this agreement, you are authorising us to carry out a soft credit search on your behalf by using your personal data to acquire required information (account numbers and start dates) on any historical finance accounts you may have held.
• If the business you are claiming against enters a scheme of arrangement, insolvency, or any similar process, you agree that Olton Alexander Limited may communicate and liaise with the relevant third parties (such as insolvency practitioners, scheme administrators, or other appointed bodies) as necessary in order to progress and manage your claim
• We will verify your identity you submit using a credit checking and/or anti-money laundering service. Details of which will be shared with our associates, sub-contractors, and legal partners. By signing this agreement, you give permission to Olton Alexander Limited to contact you in relation to other financial claim types that could benefit you via email, text, phone, or WhatsApp, not limited but could include, Plevin, Undisclosed Commission Claims, Emissions claims, Overdraft claims, Irresponsible lending claims and Mortgage Claims. You may opt out at any time by contacting customercare@olton-alexander.co.uk
• You understand and accept that if your finance agreement is still live the lender will normally give you the option to reduce the amount you owe or hand the vehicle back and receive a refund, in both eventualities Olton Alexander Limited’s fee will still be due.
• You give us authority to investigate all accounts with your providers (lenders) in respect of vehicle finance claims and you give us permission to receive and pass on your information including your personal data in this matter. As well as agreeing to the payment of our fees on the total redress on these accounts.
• For more information on Car Finance Claims/complaints, our company, the Financial Ombudsman service or the FCA please use our website. You have the right to explore further advice and compare different claims companies. however, please be aware that if you instruct multiple firms to act on your behalf you will be liable for multiple sets of fees for the same case(s)
• By signing this agreement, you confirm that you have not been subject to an Individual Voluntary Arrangement (IVA), Bankruptcy, Debt Relief Order (DRO), or Trust Deed. This is important because, if you are or have previously been subject to one of these arrangements, any refund or compensation awarded may be used to repay your creditors rather than being paid directly to you. In such circumstances, you may remain liable for our fees even if you do not personally receive the financial benefit. We highlight this to ensure you are fully aware before proceeding
• By signing this agreement, you confirm you are not currently in a Debt Management Plan or arrears with the provider (lender) we are looking into on your behalf.
• You give permission for us to share your information including your personal data with our associates, sub-contractors and any replacement provider for claims management purposes.
• I confirm that if I have not instructed any other firm to act on my behalf and understand that doing so means all firms instructed are entitled to fees for the same claim. If Olton Alexander cannot progress a claim due multiple firm instruction, we charge up to £70 per case for the work instruction undertaken and work completed in good faith.
• You agree that our obligation under this agreement may be transferred to another provider of claims management services or a law firm regulated by the SRA by giving you suitable notice via electronic communication (Inc. Email and SMS) and the benefit of any or all of our rights under or relating to this agreement may be assigned to any of our affiliates, funders, investors or any other third party, without prior notice to you. This agreement may be varied by us by giving you reasonable notice via electronic communication (Inc. Email or SMS). References in this agreement to “we”, “us”, “our” or Olton Alexander Limited means our successors, transferees, and assigns.
• By signing this agreement, you agree that any redress intended for you in settlement of this matter and related matters are to be made payable to Olton Alexander Limited. If you wish to opt out, please contact customerservice@olton-alexander.co.uk
• I understand that Olton Alexander have a Zero Tolerance policy in relation to abusive behaviour towards its employees. If I exhibit any abusive behaviour inclusive of but not limited to hate speech, racial, sexual, homophobic or transphobic slurs, use profanities towards employees or make physical threats against Olton Alexander or its employees, Olton Alexander may withdraw its services and refuse to supply future services to me. In the event of this action being necessary to safeguard its employees, Olton Alexander reserves the right to change its reasonable cancellation fees for work undertaken prior to the events leading to termination of the contract.