Nicky Xu
Onboarding Manager
Biography
Nicky Xu is a highly skilled onboarding and credit control professional with extensive experience in claims management and operational leadership. She leads Olton Alexander’s onboarding process, ensuring smooth client integration, timely submissions, and effective communication across departments. Her career has included managing teams, refining workflows, and introducing operational improvements that enhance both efficiency and client satisfaction. Nicky is recognised for her ability to optimise processes and build collaborative, high-performing teams.