Car Finance investigation and how consumers could have been affected.

Olton Alexander Limited is authorised and regulated by the Financial Conduct Authority in respect of regulated claims management activity. FRN: 833941, we specialize in helping individuals who may have been mis-sold financial products, such as loans and finance agreements. We provide expert assistance in assessing whether you could be eligible for compensation. Here’s how we work:

How do I know if I could have been mis-sold a financial product?

If you’re unsure whether you’ve been mis-sold, we offer a preliminary review of your case. Simply contact us, and we’ll guide you through the process to determine if there is a potential claim and the different routes available for your specific case, we represent all consumers on a No Win No Fee basis.

Which means that, if your case is unsuccessful, you don’t pay a penny. In successful cases fees are 18-36% inc. VAT of any financial benefit.

You can also cancel for free within 14 days of signing up. If you choose to cancel after 14 days and no offer has been received prior to this, we limit our fees to £84 inc. VAT for work undertaken. Where an offer has been received, our fees are chargeable as per our fee structure.

What happens once I submit my information?

  1. Verification Process: After initiating your claim/complaint, you’ll receive a text message or email from us asking for a copy or screenshot of your photocard driving license or passport to verify your signature.
  2. Requesting Information: We will submit a Data Subject Access/Information Request to your finance provider to gather all relevant details about the agreement(s) you’ve had with them.
  3. Filing a Complaint: For each agreement, we will submit a formal letter of complaint to the lender. If our review confirms a mis-sale, we will seek a refund or compensation on your behalf.

What happens if I am owed compensation?

Once we have all the necessary information, and if the agreement was indeed mis-sold. We will pursue compensation vigorously to ensure you receive what you are rightfully owed. We will also aim to get you back 8% statutory interest for each year you were mis-sold to put you back into a position you would have been in if you hadn’t have been mis-sold originally.

What if my case requires further action?

In certain cases, we may refer your claim to the Financial Ombusdmans Service or to one of our partner law firms if we believe it would be in your best interest to do so. Rest assured, you will be represented on a No Win, No Fee basis by our partner law firm and in some cases we may receive a referral fee from the law firm for the work we have carried out up until that point. In cases we refer to the FOS, we will continue to represent you on a No Win, No Fee* basis.

*A success fee of 18% to 36% including VAT will be charged for each successful claim. You can cancel your claim at any time. If you cancel within the 14-day cooling-off period, there’s no charge. If you cancel after this period, we may charge for the work we’ve carried out on your claim. This will be charged at a variable rate in as outlined in our Cancellation Policy, of up to £84 inc. VAT.

What if my claim is rejected by the lender?

If your complaint is rejected and we disagree with the decision, we will escalate your case to the Financial Ombudsman Service for an independent review.

We will keep you informed throughout the entire process with regular email updates, ensuring that you always know the status of your claim.

Our team at Olton Alexander Limited is committed to pursuing fair outcomes and ensuring that anyone affected by financial mis-selling gets the compensation they deserve.