Olton Alexander Limited is a claims management company. You do not need to use a Claims Management Company to make a complaint. You can complain to the lender first, and if unsuccessful to the Financial Ombudsman Service for free. In successful cases fees are 18-36% inc. VAT of any financial benefit. If unsuccessful you do not pay a penny. If you cancel after 14 days of instruction, our fees are up to £84 inc. VAT for work undertaken. See our Cancellation Policy.
Olton Alexander Limited is a claims management company. You do not need to use a Claims Management Company to make a complaint. You can complain to the lender first, and if unsuccessful to the Financial Ombudsman Service for free. In successful cases fees are 18-36% inc. VAT of any financial benefit. If unsuccessful you do not pay a penny. If you cancel after 14 days of instruction, our fees are up to £84 inc. VAT for work undertaken. See our Cancellation Policy.
More than one invoice?Keep this page open. Each payment opens separately, then you can return here to pay the next invoice without entering your details again.
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Online payment unavailable?Our collections team can take your payment by phone.
Answers to common questions about finding and paying your invoices.
How do I find my outstanding invoices?
Choose Pay securely online and enter the email address, date of birth and last name held on your account. We will then show any invoices currently marked as outstanding.
Can I pay more than one invoice?
Yes. Each invoice is paid separately. Keep the Quick Pay page open, complete one payment, then return to the invoice list to open the next.
Is the online payment secure?
Your account details are checked securely by our server. Card payments are completed on the secure payment page linked to your invoice; card details are not entered into this website.
Why can’t I find my account?
Check that your details match those held on your account. If you still cannot continue, contact our collections team and they will help locate your account.
What if online payment is unavailable?
Call our collections team on 01942 314 809. The number is also shown beside any invoice without an online payment link.
Will my invoice disappear immediately after payment?
Payment records can take time to update. Avoid paying the same invoice twice; contact our collections team if you are unsure whether a payment completed.
Pay by phone
Call our collections team and have your account reference ready.